Frequently Asked Questions

Please reach us at briony@ofher.uk if you cannot find an answer to your question.

When can I expect my delivery?

Delivery is by registered Royal Mail 2nd class post so if the item is in stock and the right size it will usually be dispatched by us usually within 48 hours. We will email you to let you know its on its way. If we need to resize rings, or make any alterations you would like then that might take up to 10 working days but we will let you know the exact dispatch day based on individual requirements.

What are your products made from?

All our products are made from ethically sourced precious metals and precious/semi precious stones. We can make to suit your requirements so if you want a bigger stone, a thicker band, a higher grade of gold just let us know.

Are your products guaranteed?

All our products are made to the highest quality and are delivered with authenticity paperwork and legal description of the products used in its manufacture. We guarantee to repair or replace our products for defects in materials or craftmanship for 1 year from the date of purchase, this covers against mechanical failure but we don't cover against dents, scratches or bending.

Do you offer custom jewelry design services?

Yes, we offer custom jewelry design services. Our experienced jewelers can work with you to create a unique piece of jewelry tailored to your specific preferences. So if you have your own ideas, or see something you like but want a different band, or stone or whatever please just get in touch to discuss your requirements and cost. Please note that bespoke jewellery can not be returned under normal trading conditions.

What is your Returns Policy

We offer a 7 day returns option on standard products. If you intend to return a product to us we ask that you contact us via email at Briony@ofher.uk stating your reasons for the return and we will provide return information. All returns costs via Royal Mail or a deliverer of your choice will be at your expense unless the product is found to have a manufacturers fault then we will reimburse delivery costs. Refunds will not be issued if the product is damaged in any way or shows any sign of wear. All products must be returned in their full packaging and we advise you package carefully as we can not reimburse for products that are damaged in transit. Refunds will be issued within 5 working days back to the original method of payment.

Ordering from OfHer

Ring Sizing

Its important that you provided accurate ring sizes for all of the rings you order, so please make sure you order correctly as resizing after delivery will incur costs. PLEASE INCLUDE THE RING SIZE YOU REQUIRE ON YOUR ORDER FORM If you know the ring size you want then please include in your order if you don't then you can provide the size you want in mm. To do this wrap a piece of paper round your finger just tight enough to represent the fit of the ring and mark it. Then lay the paper out flat and measure carefully in mm the length to the line. If you really want to be sure please message us and we will provide a ring measure in the post.

Necklaces

Add a touch of elegance to any outfit with our beautiful necklaces. We offer a wide range of styles and designs, from delicate pendants to statement pieces that are sure to turn heads. Necklaces are delivered in a pouch and with full care instructions.

Earrings

Our selection of earrings includes everything from classic studs to trendy hoops and everything in between. Our pieces are designed to complement any outfit and enhance your natural beauty. Earrings are delivered in either a box or pouch

Bracelets

Complete your look with one of our stylish bracelets. Whether you prefer delicate chains or bold cuffs, we have the perfect bracelet to suit your taste and style.

Hallmarked Rings

In line with legal requirements any ring sold by OfHer below 1g of gold does not require hallmarking so to keep costs down we do not do it! Above 1g of gold all products are hallmarked.

Custom Hand Made Pieces

Of Her - Your One-Stop Destination for Exquisite Jewelry

Create a one-of-a-kind piece that reflects your personal style with my custom design service. Work with me to bring your vision to life and create a piece that is truly unique. We can either adapt our own designs or make yours and this includes changing the carat of gold, colour, style and size of gem stones. We are happy to discuss your preferences and price points so please feel free to email me at briony@ofHer.uk to discuss your requirements and desires.